Terms Of Service

Stencil Computing Private Limited is a private limited company incorporated in India, with its registered office at Floor 19, C-001/A2, Sector 16B, Noida, UP 201301. CIN: U62013UP2024PTC202403. Dynabase is a product of Stencil Computing Private Limited.

You must be at least eighteen years of age and capable of entering into a binding contract under applicable law to use the Website or the Service. If you are using the Service on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms, and the term "you" refers to both you individually and the organisation.

To use most features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during sign-up and keep it up to date
• Maintain the confidentiality of your account credentials
• Be responsible for all activity that occurs under your account
• Notify us promptly at support@dynabase.ai of any unauthorised use of your account or any other security breach

We may suspend or terminate accounts that violate these Terms, that are inactive for an extended period, or that we reasonably believe to be associated with fraud, abuse, or unlawful activity.

The Service is offered on a subscription basis. We may also offer one-off purchases of credits or other ancillary services.

Plans. Subscriptions are available on monthly and annual billing cycles. Available plans, included features, and pricing are described at sign-up or in your customer agreement.

Free trial. We may offer a free trial of the Service. The duration and scope of the trial will be communicated at sign-up. At the end of the trial, your subscription will continue under the plan you have selected unless cancelled before then.

Billing. Fees are billed in advance for the upcoming billing cycle (monthly or annual). All fees are exclusive of applicable taxes, which will be added to the invoice as required by law.

Payment. Payments are processed by a third-party payment processor. By providing payment information, you authorise us and our processor to charge the applicable fees, taxes, and any other charges for the Service to your payment method.

Cancellation. You may cancel your subscription at any time. On cancellation, you will continue to have access to the Service until the end of your current billing cycle. No new charges will be made after cancellation.

Refunds. Refunds are governed by the Refund Policy.

Credits. One-off credits are non-refundable. Unused credits expire twelve months after purchase unless otherwise specified at the time of purchase.

Changes to pricing. We may change pricing from time to time. Changes will not apply to your current paid billing cycle. We will provide at least thirty days' notice of price changes that will affect your renewal.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and the Service for your internal business purposes, subject to these Terms.

You agree not to, and not to permit any user to:

• Use the Service in any way that violates applicable law or regulation
• Use the Service to process data that you do not have the right to process, including personal data collected without appropriate consent or authorisation
• Attempt to gain unauthorised access to the Service, our systems, other customers' accounts, or any related infrastructure
• Reverse-engineer, decompile, or attempt to derive the source code or underlying ideas of the Service, except to the extent expressly permitted by applicable law
• Resell, sublicense, rent, lease, or otherwise commercially exploit the Service except as expressly permitted under your customer agreement
• Use the Service to develop a product or service that competes with the Service
• Use the Service to transmit malicious code, viruses, or other harmful material
• Interfere with or disrupt the integrity or performance of the Service, including by overloading, flooding, or attacking infrastructure
• Use any robot, spider, scraper, or other automated means to access the Service except through our published APIs and within published rate limits
• Use the Service or its outputs to harass, defame, or harm any person, or to engage in any form of illegal or fraudulent activity

You retain ownership of the data you and your authorised users upload to, enter into, or generate within the Service ("Customer Data"). You grant us a limited, non-exclusive, royalty-free, worldwide licence to host, process, transmit, display, and otherwise use Customer Data solely as necessary to provide and support the Service, to enforce these Terms, and as otherwise described in our Privacy Policy.

You are responsible for the accuracy, quality, legality, and lawful basis for processing of Customer Data. You represent that you have all rights necessary to provide Customer Data to the Service and to authorise our processing as described in these Terms.

The Service uses artificial intelligence — including large language models and agentic systems — to assist with business operations. You acknowledge that:

• AI-generated outputs may be incomplete, inaccurate, or otherwise inappropriate for your specific circumstances. You are responsible for reviewing and verifying AI-generated outputs before relying on them, particularly for accounting, financial, tax, or compliance purposes.
• Outputs are not professional advice. See Section 14 (Disclaimer of professional advice) below.
• We do not allow third-party AI model providers to train their general-purpose models on Customer Data. Further detail is in our Privacy Policy.

The Service may allow you to connect to or interoperate with third-party systems — including banks, payment processors, accounting software, and other enterprise tools ("Integrations"). Your use of Integrations is governed by the applicable third-party terms. We are not responsible for the operation, accuracy, availability, or security of third-party Integrations.

By connecting an Integration, you authorise us to access, exchange, and process information from that Integration to provide the Service.

All right, title, and interest in and to the Service (excluding Customer Data) — including software, design, content, technology, documentation, and the Stencil and Dynabase brands — are and shall remain the exclusive property of Stencil Computing Private Limited and its licensors. These Terms do not transfer any rights to you other than the limited licence expressly granted.

The names and marks "Stencil Computing" and "Dynabase" are trademarks of Stencil Computing Private Limited. You may not use them without our prior written permission, except for fair-use referential use.

You may not copy, modify, distribute, publish, transmit, display, or create derivative works of the Service or any part of it, except as expressly permitted by these Terms.

If you send us feedback, suggestions, ideas, or improvement requests regarding the Service, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable licence to use that feedback to operate and improve our products and services, without obligation to you.

Our handling of personal information is described in our Privacy Policy. Our use of cookies and similar technologies is described in the Cookies section of the Privacy Policy. By using the Service, you acknowledge that you have read and understood the Privacy Policy.

We may suspend or terminate your access to the Service at any time, with or without notice, if:

• You materially breach these Terms or any other applicable agreement
• We are required to do so by law, regulation, or court order
• We reasonably believe your use of the Service poses a security risk, may cause us to incur liability, or may harm other users
• Your account remains unpaid past a reasonable cure period
• Your account is inactive for an extended period

You may terminate your use of the Service at any time by cancelling your subscription (see Section 4).

On termination, your right to access and use the Service ends. You will have a limited period (typically thirty days from termination, unless otherwise agreed) to export Customer Data before it is deleted. See our Privacy Policy for retention details.

Sections that by their nature should survive termination (including Intellectual Property, Feedback, Disclaimers, Limitation of Liability, Indemnity, Governing Law) shall survive.

The Service, including any AI-generated outputs, is a software tool. It is not legal, financial, accounting, tax, audit, or other professional advice. Outputs may contain errors. You are responsible for reviewing outputs and consulting qualified professionals before making decisions, filings, or transactions.

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we make no warranties, express or implied, regarding the Service's operation, availability, accuracy, completeness, reliability, security, or suitability for any particular purpose, except to the extent expressly set out in your customer agreement (including any applicable Service Level Agreement).

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, except as expressly stated in your customer agreement.

To the maximum extent permitted by applicable law, Stencil Computing Private Limited and its directors, employees, contractors, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including loss of profits, revenue, data, goodwill, business opportunities, or other intangible losses — arising from or related to your use of, or inability to use, the Website or the Service.

For paid customers, our aggregate liability for any direct claim arising from or related to the Service shall not exceed the fees paid by you to Stencil under the applicable subscription in the twelve months preceding the event giving rise to the claim, except as otherwise specified in your customer agreement.

For free or trial users, our aggregate liability shall not exceed Indian Rupees one thousand (INR 1,000).

You agree to indemnify and hold harmless Stencil Computing Private Limited, its directors, employees, contractors, and affiliates from any claim, demand, loss, or damages — including reasonable legal fees — arising from:

• Your breach of these Terms or any applicable customer agreement
• Your misuse of the Service
• Customer Data, including any claim that Customer Data infringes any third-party right or violates any law
• Your violation of any law or the rights of any third party

The Website and the Service may contain links to or integrate with third-party websites, services, or content. We are not responsible for their availability, content, privacy practices, or accuracy. Linking to a third party does not constitute endorsement.

We may update these Terms from time to time. Material changes will be notified through the Website, the Service, or by email at least thirty days before they take effect, except where a change is required by law and must take effect immediately. The updated Terms will be posted with a revised "Last updated" date.

Continued use of the Service after changes constitutes acceptance of the updated Terms. If you do not agree, your remedy is to cancel your subscription before the changes take effect.

Each party shall treat as confidential the non-public information disclosed by the other party in connection with the Service, and shall not disclose such information to third parties except as permitted by these Terms or as required by law. This obligation survives termination.

Neither party shall be liable for any failure or delay in performance under these Terms due to causes beyond its reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, earthquakes, accidents, network or internet failures, or pandemics.

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts at Noida, Uttar Pradesh, India.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

You may not assign these Terms or any rights under them without our prior written consent. We may assign these Terms or any rights under them without restriction, including in connection with a merger, acquisition, or sale of assets.

These Terms, together with the Privacy Policy, the Refund Policy, and any customer agreement that applies to you (including the Master Services Agreement and Service Level Agreement, if applicable), constitute the entire agreement between you and Stencil Computing Private Limited regarding the Service, and supersede any prior agreements.

For questions about these Terms:

• Legal notices and grievances: legal@dynabase.ai
• General contact: contact@dynabase.ai
• Product support: support@dynabase.ai
• Billing: billing@dynabase.ai

Or write to the registered address above.